Because most GoldStone Creative products are custom-made or personalized, all sales are final and we do not accept returns, exchanges, or refunds due to a change of mind. All deposits are non-refundable.
Cancellations
Cancellation requests must be submitted within 24 hours of purchase. A cancellation cannot be guaranteed if design work, material preparation, or production has already begun.
Damaged, Defective, Incorrect, or Missing Items
Please inspect your order as soon as it arrives. If an item is damaged, defective, incorrect, or missing, contact GoldStone Creative within three calendar days of delivery.
Please include:
- Your name and order number
- A description of the issue
- Clear photographs of the product and packaging, when applicable
We will review the issue and determine whether a replacement, repair, store credit, or refund is appropriate.
GoldStone Creative is not responsible for errors in names, dates, spelling, colors, or other personalization details submitted or approved by the customer.
Returns
Do not return an item without first contacting GoldStone Creative and receiving return instructions. Unauthorized returns may not be accepted.
If an approved return is required because the customer provided incorrect information or for another reason not caused by GoldStone Creative, the customer is responsible for return shipping costs. Original shipping charges are non-refundable.
If the item is damaged, defective, or incorrect due to an error by GoldStone Creative, we will provide instructions regarding replacement or return shipping.
Refund Processing
Approved refunds will be issued to the original payment method. Credit card refunds typically appear within three to five business days, although processing times may vary depending on the financial institution.
Contact Us
For questions or concerns regarding an order, please email: