What products can be customized?
Many GoldStone Creative products can be personalized with names, dates, colors, wording, fonts, images, or other design details. Available customization options vary by product and will be explained in each listing.
For a design that is not currently shown in the shop, please contact GoldStone Creative before ordering to discuss whether your idea can be created.
How do I place a custom order?
Begin by completing the Custom Order Form with as much information as possible about the item you would like created. Include the product type, quantity, colors, wording, names, dates, design ideas, budget, date needed, and any reference images that may help explain your vision.
After GoldStone Creative reviews your request, you will be contacted within one to two business days to discuss the design, availability, estimated turnaround time, and final price. Submitting the form does not place an order or reserve production time.
What information should I provide?
Please provide all requested customization details exactly as you would like them to appear on the finished product. This may include:
- Names, initials, or dates
- Wording or phrases
- Colors
- Font preferences
- Product size
- Design ideas
- Reference images
- Special instructions
Customers are responsible for checking all submitted information for accuracy.
Will I receive a design proof?
Custom products that require design approval will include a digital proof before production begins.
The proof allows you to review the layout, spelling, names, dates, colors, fonts, and other design details. Please review the entire proof carefully before approving it.
When will production begin?
Production begins after all required customization information has been received, the design proof has been approved, and any required deposit or payment has been made.
For custom orders requiring a deposit, the estimated order timeline begins when the deposit is received. Delays in providing information or approving the proof may extend the completion date.
Can I make changes after approving the proof?
Changes requested after final approval may not be possible. Once materials have been prepared or production has begun, additional charges may apply.
GoldStone Creative is not responsible for spelling, names, dates, colors, or other details that were submitted or approved by the customer.
How long will my order take?
Processing times vary depending on the product, design complexity, order size, and current workload.
Custom rhinestone tumbler orders generally require approximately four to six weeks for production and delivery. Larger or more complex orders may require additional time.
Processing time and shipping time are separate. Any estimate provided is not a guaranteed delivery date.
Can I request a rush order?
Rush orders may be available depending on the product, requested completion date, and current production schedule. Additional charges may apply.
Please contact GoldStone Creative before ordering if you need an item by a specific date. Rush service cannot be guaranteed.
Are deposits refundable?
No. Deposits are non-refundable because they reserve production time and may cover design work, materials, or product preparation.
Can I cancel my order?
Cancellation requests must be submitted within 24 hours of purchase. A cancellation cannot be guaranteed if design work, material preparation, or production has already begun.
Deposits remain non-refundable.
Can custom products be returned?
Because custom and personalized products are created specifically for each customer, all sales are final. Returns, exchanges, and refunds are not available due to a change of mind or an error in information submitted or approved by the customer.
Please review the full Refund and Returns Policy for additional information.
What should I do if my order arrives damaged or incorrect?
Inspect your order as soon as it arrives. Damaged, defective, incorrect, or missing items must be reported within three calendar days of delivery.
Please email GoldStone Creative with:
- Your name
- Your order number
- A description of the issue
- Clear photographs of the product and packaging
GoldStone Creative will review the issue and determine whether a repair, replacement, store credit, or refund is appropriate.
Will my finished product look exactly like the proof or website photograph?
Digital proofs and product photographs are intended to represent the general design and appearance of the finished item. Colors may appear slightly different due to screen settings, lighting, material variations, wood grain, engraving, paint, printing, or rhinestone colors.
Handmade and natural materials may also contain slight variations. These differences are normal and help make each product unique.
How will I know when my order ships?
When tracking is available, shipping information will be sent to the email address entered during checkout.
Please verify that your email address and shipping address are correct before submitting your order.
How do I care for my product?
Care instructions vary by product. Please review the Product Care Instructions page and any instructions included with your order.
How can I contact GoldStone Creative?
Please email:
TheCreator@goldstonecreative.com
Include your order number when contacting us about an existing purchase. Typical response time is within one to two business days.